PRIVACY POLICY

Effective Date: 01/01/2025

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London ICT Services LTD ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.londonict.com, make use of our services, or interact with us. By using our website or services, you agree to the terms of this Privacy Policy.

1.1 Personal Data

We may collect personal data that you provide directly to us, including but not limited to:

• Contact Details: First name, last name, email address, phone number, country/region, address (including line 2, city, and postal/zip code).

• Business Information: Company name, industry, number of employees/users, company registration number, VAT number (if applicable), and business structure.

• Online Payment Information: Payment details necessary to process transactions for services or products purchased through our website.

• Meeting Details: Information required to schedule online meetings.

• IT Support Information: Number of on-premises servers, number of workstations/laptops, details about existing cloud infrastructure (e.g., AWS, Azure), current IT support contracts, and preferred IT support contract type (e.g., Unlimited Monthly Support, Pay-as-you-go Support).

• VoIP Services Information: Details about existing VoIP services, transfer of existing numbers, and the number of extensions required.

• Broadband Information: Details about existing broadband connectivity.

• Network Infrastructure Information: Whether a structured network setup exists.

• Cloud Computing Information: Current use of cloud services, primary goals for cloud computing (e.g., scalability, cost reduction, enhanced security).

• Website Designing Information: Details about existing websites, primary purpose (e.g., e-commerce, informational, portfolio), and essential features (e.g., SEO optimisation, payment gateway, contact forms).

• Additional Information: Any other information provided in messages or custom responses.

1.2 Automatically Collected Data

When you visit our website, we may automatically collect information such as:

• IP address.

• Browser type and version.

• Device information.

• Referring website (if applicable).

• Your activity on our website (e.g., pages visited, time spent on pages).

1.3 Cookies

We currently do not use cookies on our website. Should this change, we will update this Privacy Policy to reflect the use of cookies and explain their purpose.

We use your information for the following purposes:

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2.1 Providing Services and Products

• To process and fulfil orders or requests for our services or products.

• To manage payments and transactions.

2.2 Communication

• To respond to your enquiries submitted via our contact form or other communication channels.

• To provide customer support.

• To send you updates about our services, products, or policies.

2.3 Scheduling Online Meetings

• To arrange online meetings when requested or necessary.

2.4 Website Improvement

• To analyse website performance and user behaviour to enhance functionality and user experience.

2.5 Legal Compliance

• To comply with applicable laws, regulations, and legal obligations.

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

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3.1 Service Providers

We may share your information with third-party service providers who assist us in operating our website, processing payments, or delivering services (e.g., payment gateways).

3.2 Legal Requirements

We may disclose your information if required to do so by law or if we believe such action is necessary to:

• Comply with legal obligations.

• Protect and defend our rights or property.

• Prevent fraud or other illegal activities.

3.3 External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing any personal information.

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the nature of the information and the context in which it was collected.

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

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• Access: Request access to the personal data we hold about you.

• Correction: Request correction of any inaccurate or incomplete data.

• Erasure: Request deletion of your personal data (subject to legal or contractual obligations).

• Restriction: Request restriction of processing under certain circumstances.

• Portability: Request transfer of your personal data to another party.

• Objection: Object to processing for direct marketing purposes.

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To exercise your rights, please contact us using the details provided in the footer.

We take reasonable measures to protect your personal data from unauthorised access, use, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

If we transfer your data outside the UK, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically.