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REFUND POLICY

A legal disclaimer

Effective Date: 01/01/2025


London ICT Services LTD ("we", "our", "us") is committed to ensuring transparency and fairness in our refund policy. This document outlines the terms and conditions under which refunds may be issued for services and products purchased through our website, www.londonict.com.

01 - Services Refund Policy

Our services are non-refundable. Once a service is purchased and rendered, we cannot offer any refunds due to the nature of the work involved. This applies to, but is not limited to:

  • IT Support Services

  • VoIP Services

  • Broadband Services

  • Network Infrastructure Services

  • Cloud Computing Services

  • Website Designing Services

If you have concerns or questions about the services provided, we encourage you to contact us, and we will make every effort to address your concerns.

02 - Products Refund Policy

We accept returns and issue refunds for physical products under the following conditions:

 

2.1 Eligibility for Returns

  • The product must be unused and in its original packaging.

  • The product must be returned within 14 days of receipt.

  • A valid proof of purchase (e.g., receipt or order confirmation) must be provided.

 

2.2 Non-Returnable Items

  • Certain items are non-returnable, including but not limited to:

  • Customised or personalised products

  • Downloadable software or digital products

 

2.3 Faulty or Damaged Products

If a product is faulty or damaged upon delivery, please notify us within 7 days of receipt. We will arrange for a replacement or refund, depending on the circumstances.

03 - Process for Returns and Refunds

3.1 How to Request a Return or Refund

To initiate a return or refund, please contact our customer service team at:

Include the following information in your request:

  • Your name

  • Order number

  • Details of the product or service

  • Reason for the return or refund request

 

3.2 Inspection and Approval

Once we receive the returned product, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund within 14 business days.

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3.3 Refund Method

Refunds will be issued to the original payment method used at the time of purchase. Please note that processing times may vary depending on your financial institution.

04 - Exceptions

We reserve the right to deny a refund request if:

  • The product does not meet the return criteria.

  • The refund request is made after the applicable return window has closed.

  • The service has already been rendered and completed.

05 - Your Consumer Rights

This Refund Policy does not affect your statutory rights under UK consumer law. Under the Consumer Rights Act 2015, you are entitled to certain protections, including but not limited to:

  • Goods must be of satisfactory quality, fit for purpose, and as described.

  • Services must be provided with reasonable care and skill.

For further information about your rights, please visit the UK Government Consumer Rights page.

06 - Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Refund Policy periodically.

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